CQIA 2002 Conference

Connecticut Quality Improvement Award Partnership's
15th Annual Conference on Quality & Innovation

Thursday, October 17, 2002
Southbury Hilton Hotel

Click here to view conference photos.

Click here to read Sheila Carmine's opening remarks from the conference.

2002 Sponsors

Gold
Aquarion Water Company
Pfizer

Silver
Applied Psychological Techniques
Bayer
Cendant Mobility
Deloitte & Touche
Electric Boat
Element Re
Fire-Lite Alarms/Notifier
Fleet Bank of Connecticut
Health Net of the Northeast
Pratt & Whitney
Robinson & Cole LLP

Click here for an Adobe Acrobat version of the conference brochure containing an entry form.

Morning Program

8:00 - 8:25
Registration and continental breakfast
generously hosted by Health Net of the Northeast

8:30 - 8:40
Welcome and review of three CQIA Awards:
the CQIA Innovation Prize
Connecticut Breakthrough Quality Award
and Connecticut Leadership Quality Award
and new Self Assessment Starter Guide

8:40 - 9:00
Kathleen K. Lundquist, Ph.D.
President, Applied Psychological Techniques
Darien, CT "The Evolving Definition of Work"

9:00 – 9:10
Part I - Introduction of representatives from the
gold 2002 CQIA Innovation Prize winners.
Plaques will be awarded and pictures taken in the afternoon from 2:45 to 4:30 PM

9:10 – 9:30
Lynda Clemmons
President, Element Re, Stamford, CT
"It’s About the Weather"

9:30 – 9:38
Part 2 - Introduction of representatives from
gold 2002 CQIA Innovation Prize winners

9:40 – 10:00
Chandler J. Howard,
President, Fleet Bank, Connecticut, Hartford, CT
"Competing with Customer Service"

10:00 – 10:15
Part 1 - Introduction of representatives from
silver 2002 CQIA Innovation Prize winners.

10:15 – 10:30
Break. Visit booths

10:30 – 11:00
Part 2 - Introduction of representatives from
silver 2002 CQIA Innovation Prize winners

11:00 – 11:55
David Neeleman,
President and CEO, JetBlue, Key Gardens, NY and Darien, CT
"The JetBlue Story"

Afternoon Program

12:00 – 1:00
Lunch. Gold CQIA Innovation Prize winners will
host assigned tables for luncheon conversation.

1:00 – 1:30
Concurrent Workshops hosted by exhibitors

1. CONNSTEP, Inc., Rocky Hill, CT
   "The Lean Management System: Examples from the Real World"
   
   
2. Unitek Technical Services, Inc., Centreville, VA
   "Solutions Right at the Source"

1:35 – 2:35
Thomas A. Crosby
2001 Malcolm Baldrige National Quality Award
for Performance Excellence, Small Business Winner
Pal’s Sudden Service, Kingsport, Tennessee
"The Baldrige and Pal’s Quality Journey"

2:35 - 2:40
Thom Crosby presents
2002 Connecticut Breakthrough Quality Award

2:40 – 2:45
Break

2:45 – 4:30
Active Workshop
"Leading Through Excellence"
Alden Davis, Corporate Troubleshooter
Pratt & Whitney What does it mean to develop
personal standards of excellence that drive bottomline
business results? Work with Alden Davis to
develop your personal leadership platform

2:45 – 4:30
Gold and Silver CQIA Innovation Prize winners
receive their plaques and have their pictures taken
during 5-minute scheduled time intervals.
PLAQUES WILL BE AVAILABLE TO ALL WINNING
CQIA INNOVATION PRIZE ORGANIZATIONS
ATTENDING THE CONFERENCE. Remaining
plaques will be delivered by December 1, 2002.

All participants will receive
the eighth annual CQIA Partnership benchmarking book
2002 CONNECTICUT BEST PRACTICES.