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The Connecticut Quality Improvement Award Partnership's 18th Annual Conference on Quality and Innovation Thursday, October 20, 2005 Water's Edge Resort Westbrook, Connecticut Directions to Resort: I-95 North, Exit 65 to Route 153 South to Route 1 East, 1/2 mile to stone sign OR I-91 South to Route 9 South, Exit 3 to Route 153 South to Route 1 East, 1/2 miles to stone entrance sign.
CONNECTICUT QUALITY IMPROVEMENT AWARD PARNTERSHIP, INC. 2005 Sponsors
Gold Pfizer, Inc. Northeast Utilities
Silver ATMI, Inc. Basement Systems, Inc. Cendant Mobility Connecticut Department of Labor Excel Partnership, Inc. Health Net of the Northeast Honeywell Life Safety International Paper Mason, Inc. Mr. Computerhead Pratt & Whitney Robinson & Cole LLP
MORNING PROGRAM
8: 30 – 9:15 Health Net of the Northeast, Sponosor – Continental Breakfast and Registration. All participants will receive the tenth annual CQIA Partnership benchmarking book, "2005 CONNECTICUT BEST PRACTICES" which has all the winning CQIA Innovation Prize applications and appropriate people from each organization to contact. In addition to the Best Practices book, all participants will receive a copy of the 2005 Malcolm Baldrige National Quality Award Criteria for Performance Excellence for either Business, Education or Health Care.
9:15 – 9:30 Connecticut Quality Improvement Award Partnership, Inc. Sheila Carmine, Founder and Executive Director Welcome, Recognition of 2005 CQIA Sponsors, Advisory Group and CQIA Examiners. Explanation of three levels of CQIA awards, how these awards relate to the Baldrige Award, and further description of the day's program.
9:35 – 10:10 Quality Improvement Panel – Larry Janesky, President/CEO Basement Systems, Lucile Janetka, President, Midstate Medical Center and Geoff Serra, English teacher, Norwich Free Academy Description of the direction that three Connecticut hopefuls have taken this past year while preparing to submit future applications for the Connecticut Leadership Award and the Baldrige National Award. Panelists will include a response to the following questions: 1) Specify three Baldrige criteria questions that have been most helpful in improving their organization's competitiveness; and 2) Identify three Baldrige criteria questions that were most troublesome and what their organization has done about answering those questions.
10:10 – 10:25 Question and answers from panelists and audience.
10:30 – 10:45 Coffee Break
10:50 – 11:40 Mike Frihart, Six Sigma Black Belt, The Bama Companies, Tulsa, Oklahoma, 2004 Malcolm Baldrige National Quality Award recipient for manufacturing. Mike Frihart is a Six Sigma Black Belt with the Bama Companies, Inc. He has led Bama's Baldrige efforts for 12 years and has implemented quality systems throughout the organization. His Black Belt role includes coaching and training Black Belts and Green Belts to increase the organization's capacity for improvement. He has a bachelor's degree from Wichita State University and a master of science degree in management from Southern Nazarene University. Mike is an ASQ-certified Six Sigma Black Belt. He will answer many questions in his presentation and later from the audience including "How has the quest for the Baldrige Award made Bama more competitive? Why did Bama go after the Award, for 12 years?
11:40 – 11:50 Questions from the audience.
AFTERNOON PROGRAM - INNOVATION
11:55 – 1:20 Lunch and networking. Gold CQIA Innovation Prize winners host assigned tables for luncheon conversation and display of products. Only one person from any organization may sit at each table.
1:25 – 1:40 Jay Hill, Chief Technology Officer for GE Security's Homeland Protection business. Sole winner of the 2005 CQIA Platinum Innovation Prize.
1:45 – 2:40 DISCOVERING AND CULTIVATING THE SEEDS OF INNOVATION. PANEL. Ed Dorry, Director Office of the President, Cendant Mobility; Richard Galipeau, Supervisor, Conservation and Load Management, Connecticut Light and Power; Geoffrey Cole, President, Norwalk Hospital; Larry Janesky, President. Basement Systems. Question to be answered along with description of gold winning innovation, "How does your organization encourage and reward innovation?"
2:40 – 2:50 Questions and answers from the panelists and audience.
2:55- 3:05 Break
3:10 – 3:20 Governor M. Jodi Rell, State of Connecticut. Not confirmed. 2005 Gold CQIA Innovation Prize Recipient.
3:25 – 4:30 Presentation of CQIA Innovation Prize plaques and picture taking of each organization possibly with Governor Rell. Additional photos taken of winning organizations from same geographic areas.
3:25 – 4:30 Seated at small tables in back of room, individuals may ask one on one questions with speakers they were not able to reach earlier in the day. Please make time and table appointments with Jan Hasenjager at the reception desk by 3:00 PM. 3:25 – 4:30 Chocolate covered strawberries and coffee.
About The Bama Companies – The Bama Companies began as the Bama Pie Company in the kitchen of its founder, Cornillia Alabama "Bama" Marshall, in 1927. Today, this family-owned business manufactures frozen ready-to-use food products for the quick service and casual dining restaurant and family dining chains. Its three main products are handheld pies, biscuits, and pizza crust.
Benefiting from new product innovations, Bama is gaining market share, and sales rates are growing faster than the rate of the restaurant industry. Total sales per employee have grown from $175,00 in 2000 to $205,000 in 2004. Bama's focus on productivity improvements through the use of the Six Sigma methodology has saved the company $17.3 million since 2002. Overall customer satisfaction for national accounts has increased from 75% in 2001 to nearly 100% in 2004. In addition Bama incorporates a People Assurance System to reinforce its mission, "People helping people be successful" and its core belief that "the quality of Bama people is in essence the formula for quality in our products."
Bama shares company success with its employees through a profit-sharing process. Since 2001, this payment has averaged about $3,000 per year for each employee.
Bama has not raised prices for hand-held pies and biscuits since 1996 through their "System View" pricing protocol. |
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