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Quality in Today's World
The Connecticut Quality Improvement Award Partnership's 17th ANNUAL Conference on Quality and Innovation Wednesday, October 13, 2004 Waters Edge Resort Westbrook, CT
2004 CQIA SPONSORS
Gold Pfizer
Silver Aquarion Water Company ATMI, Inc. Basement Systems Inc. Cendant Mobility CONNSTEP Health Net of the Northeast Honeywell Fire Group Mason & Madison Mr. ComputerHead Northeast Utilities Photronics Pratt & Whitney Robinson & Cole LLP
Morning Program
8:30 – 8:55 Health Net of the Northeast Continental Breakfast & Registration
9:00 – 9:10 Connecticut Quality Improvement Award Partnership, Inc., Stamford Sheila Carmine, Founder and Executive Director Welcome, Recognition of 2004 Advisory Group and CQIA Board of Examiners.
9:15 – 9:30 Cendant Mobility, Danbury Kevin J. Kelleher, President & CEO "Security/Privacy: Its Impact on Relocation"
9:35 – 9:50 MidState Medical Center, Meriden Lucille Janatka, FACHE, President & CEO "One Year Later: After Winning the CQIA Breakthrough Quality Award"
9:55 – 10:40 Stoner, Inc., Quarryville, PA 2003 Baldrige Winner for Small Business Rob Marchalonis, General Manager "Stoner's Baldrige Journey"
10:45 -11:00 Coffee Break
11:00 -11:20 Canberra Industries, Meriden Jeffrey A. Chapman, PE,CHP Sr. Scientist and Applications Manger. Homeland Security "Protecting our Borders from Smuggling of Nuclear Material"
11:25 -11:55 GE Energy, Wind Technology Tom Wagner, GM, Wind Technology "Where Innovation Keeps Us Two Steps Ahead of the Competition"
All participants will receive the ninth annual CQIA Partnership Afternoon Program
12:00 – 1:30 Lunch and Networking. Gold CQIA Innovation Prize winners host assigned tables for luncheon conversation.
1:35 – 2:00 Schick Wilkinson Sword, Milford Dave Vernooy, Vice President Research, Development and Engineering "Schick Quattro, World's First Four Bladed Shave"
2:05 – 2:25 Oxford Science, Inc, Oxford 2004 Platinum CQIA Innovation Prize Winner Edward L. Carver, President and CEO "Forcyte: First Hemotolagy Analyzer for In-Clinic Veterinary Care."
2:30 – 4:00 Plaques, Pictures and Chocolate Covered Strawberries Platinum, Gold and Silver CQIA Innovation Prize recipients will receive their plaques and have their pictures taken for media distribution during synchronized time intervals. PLAQUES WILL BE AVAILABLE TO ALL WINNING CQIA INNOVATION PRIZE ORGANIZATIONS ATTENDING THE OCTOBER 13 CONFERENCE. Remaining plaques will be available by December 3, 2004.
About Stoner, Inc. With 45 full-time employees, Stoner is the smallest business ever to receive a Baldrige Award. Based in Quarryville, PA, Stoner manufactures more than 300 specialized cleaners, lubricants, coatings, and car care and auto detailing products including a very powerful, non-streaking glass cleaner, Invisible Glass, which is sold online and in nationwide retail auto stores. Stoner's sales have increased 400% since 1990, and the company has sustained consistent profitability. Manufacturing productivity has increased 150% since 1991. In addition, on a national industry survey, Stoner ranked first in satisfaction on four of the five factors most important to its customers – quality, delivery, service, and value. Since 200, Stoner has won three times as many customers as it has lost, and over the past five years has retained more than 98% of its top customers.
benchmarking book, 2004 CONNECTICUT BEST PRACTICES. |
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