CQIA 2001 Conference

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CONNECTICUT QUALITY IMPROVEMENT AWARD PARTNERSHIP'S

14th ANNUAL CONFERENCE ON QUALITY AND INNOVATION

QUALITY DELIVERS

THURSDAY, OCTOBER 11, 2001

Southbury Hilton

Confirmed Speakers

JOHN BELLO
CEO, SoBe Beverages

JOCELYN BURKE, Ph.D.*
VP and GM Packard BioChip Ventures
division of
Packard Bio Science

MICHAEL ESKRA*
President & COO Electro Energy

DIRECTOR OF QUALITY
Dana Corporation
Toledo, Ohio
Baldrige Winner:
Manufacturing 2000, Service 1996

Topics to Be Covered

1) Getting started down the path: a] who initiated the recommendation to pursue the Baldrige criteria as a business plan (did it start at the top); b] how did you get global buy-in (overcoming resistance); c] how did Dana implement the criteria across the business structure.

2) Approach to the Baldrige application: Use of teams around Baldrige categories or using teams around major corporate objectives (people, processes, shareholders)

3) Linking profitability and customer satisfaction to quality (rather than having profitability and customer satisfaction squeeze into quality)

4) Aligning 6 Sigma with the Baldrige criteria for continuous improvement

5) The effect of mergers and acquisition on customer satisfaction

6) Alignment of Lean Business Management with the Baldrige criteria. Tools from Baldrige to help become a Lean Organization.

7) The impact of a] pursuing and b] winning the Baldrige on the financial performance of Dana

8) What Dana has done to handle customer satisfaction

9) Benefits in the national and international markets for a Baldrige Award winning company

10) The hardest area to overcome: customer satisfaction, internal problems

11) Lessons learned from the Baldrige for companies that will never apply for the Award

12) Dana's reaction to people who say they are never going to apply for the Baldrige

13) How Dana wove all the quality initiatives to become a better company

14) How Spice Division uses the pursuit of Baldrige to drive business sustainability

15) How Dana "manages the performance" of its employees throughout the organization

16) How Dana establishes its corporate, divisional and unit goals for the year to reflect its strategy.

JOHN THACKRAH*
VP Worldwide Engineering
Otis

*2001 platinum CIP winners

For awards and conference details, Call Sheila Carmine at 203 322-9534

Additional Details to Follow!