CQIA 2000 Conference

Connecticut Quality Improvement Award Partnership's
13th Annual Conference on Quality and Innovation

Thursday, October 5, 2000
Southbury Hilton Hotel

(I-84 to Exit 16, Right at End of Ramp.Go 1/4 Mile. Hotel is on Right.)

Sponsors

Pfizer

United Illuminating

Cendant Mobility

BHC Company

Cashman & Katz
Integrated Communications

DuPont Flooring Systems

Electric Boat

Fairfield University

Firelite Alarms/Notifier

Robinson & Cole LLP

SVG - Lithography Division

Trident

Morning Program

7:30-7:55
REGISTRATION AND BREAKFAST

8:00-8:15
Welcome

8:15-9:15
Connecticut Innovation Prize 2000 Platinum Winners
All speakers will reserve time for questions.

8:15-8:30
Cecilia Stanley, VP Citigroup, Stamford, CT
"Cross Functional Process Improvement at Citigroup"

8:35-8:50
James P. Butler, Commissioner, Department of Labor
"Lean Government"

8:55-9:10
Douglas J. Bennet, Ph.D., President Wesleyan University
"Effective Professional Development:
The Key to Increasing Student Achievement"

9:15-10:05
Leonardo Inghilleri, Vice President of Human Resources
The Ritz-Carlton Hotel Company, L.L.C., Atlanta, GA
Only two-time service company winner of the
Malcom Baldrige National Quality Award for Performance Excellence.
"Creating a WOW Organization:
Exceeding Customer Expectations and Employee Pride and Joy"

10:05-10:20
BREAK

10:20-10:35
Lawrence M. Janesky, President, Basement Systems, Inc.,
Largest network of basement waterproofing contractors, Seymour, CT
"Innovation - Just Do It"

10:40-11:10
Dave Swanson, Hewlett-Packard
Services Customer Advocacy Manager, Roseville, CA
"How H-P Is Reinventing the B2B Customer Experience"

11:15-11:50
Andy Toriello, President, Sonalysts
When the submarine sonar industry faded, Sonalysts reinvented itself
into an award-winning film and video company. Waterford, CT
"Quality, Innovation and the Entrepreneur"

12:00-1:00
PRESIDENTS' NETWORKING LUNCHEON and
GENERAL LUNCHEON TABLES HOSTED BY GOLD CIP WINNERS

Afternoon Program

1:00-1:30
Concurrent Workshops Led by Exhibitors

1. The Accuracy Company, Fairfield, CT
   "Improving Data Accuracy: How to Get it Right the First Time"
   
   
2. CEEM, Inc., Reston, VA
   "Process Expert Professional", Business Process Software
   
   
3. ITS Intertek Services, Shelton, CT
   "ISO Changes for the Year 2001"
   
   
4. KPMG Advisory Services, Short Hills, NJ
   "Quality and Process Improvement Services"
   
   
5. ProActivity Inc., Newton, MA
   "Using Lifecycle Management Software to Drive Successful E-Business
   Initiatives Through a Cycle of Discover, Deploy and Innovate"
   
   

1:30-2:15
Presentation of 2000 Connecticut Innovation
Prize Plaques and Team Photos

2:15-3:45
Concurrent Interactive Workshops

1. "Building Better Problem-Solving Teams: No Two Problems Are
   Alike, So Why Keep Using the Same Approach Every Time?"
   Jim Nelson, President, Think in Colors, Austin, TX
   Jim is an experienced teacher and trainer with a humorous style who
   has conducted more than a hundred seminars and workshops.
   
   
2. "Baldrige - Leadership's Key to Creating a Market-Focused,
   Results-Driven Organization"
   Maryann Brennan, President, Brennan Worldwide
   Consulting for Business Excellence, New York, NY
   Maryann authors Baldrige case studies for use by state awards and corporations
   in training examiners. This session will have you using insights to
   immediately develop an assessment plan with significant action steps.
   
   Organizations interested in applying for future CQIA/Baldrige awards
   are encouraged to contact Sheila Carmine (203-322-9534) before
   September 30 to arrange for complimentary feedback of any parts of
   their applications. Maryann will personally discuss with team members
   the applications' strengths and areas for improvement between
   3:15 p.m. and 3:45 p.m.
   
   

3:45-4:00
BREAK

4:00-4:30 Closing Speaker
Manuel Terranova, Manager
GE Corporate Initiatives Group, Fairfield, CT
"Where GE is Putting Its Money"

All participants will receive
the sixth annual CQIA benchmarking book
2000 CONNECTICUT BEST PRACTICES.